Passenger Service Officer (Ferry/Cruise Operations)

Responsibilities

1. 1. Handle passenger boarding at Boarding Gate/Pontoon
      • Ensure smooth passenger traffic, baggage operations and land transport access that meet terminal users’ needs.
      • Check in passengers
      • Handle boarding process
      • Enforce workplace safety and health rules within terminal
      • Carry out crowd control and emergency services when needed
      • Assist passengers with special needs.
      • Perform quick remedial actions on standard equipment breakdown
       
   2. Handle baggage Check-in
      
      • Ensure baggage are correctly and safely loaded on board
      • Oversee porter services
      • Manage cash handling for excess weight at ferry terminals
      • Carry out crowd control and emergency services when needed
       
   3. Handle passengers disembarkation
      
      • Check passport and supporting documents for disembarkation
      • Ensure passengers follow safe disembarkation practice
      • Assist passengers with special needs
       
   4.  Provide excellent service to passengers
      
      • Attend to passenger’s requests, enquiries and complaints
      • Record service standards and ensure service targets are met.
      • Monitor performance of contractors and report any shortcomings
       
   5.  Follow safety, housekeeping, security and health procedures
      
      • Conduct daily inspection to ensure overall cleanliness and safety at terminal
      • Monitor and report any non-conformances or incidents pertaining to safety, security and health regulations
       

Requirements

•  Minimum 'O' level qualification
•  Able to perform 6 days shift work
•  Knowledge and Hands on experience on Passenger Services 
• Generally works in a Ferry/Cruise terminal environment but may occasionally be required to perform job duties outside of the typical terminal setting
• Work Locations - Tanah Merah, Harbour Front, Pasir Panjang