Passenger Service Officer (Ferry/Cruise Operations)

Full Time
Posted on 14 Jul 2022


    1. Handle passenger boarding at Boarding Gate/Pontoon
      • Ensure smooth passenger traffic, baggage operations and land transport access that meet terminal users’ needs.
      • Check in passengers
      • Handle boarding process
      • Enforce workplace safety and health rules within terminal
      • Carry out crowd control and emergency services when needed
      • Assist passengers with special needs.
      • Perform quick remedial actions on standard equipment breakdown
    2. Handle baggage Check-in
      • Ensure baggage are correctly and safely loaded on board
      • Oversee porter services
      • Manage cash handling for excess weight at ferry terminals
      • Carry out crowd control and emergency services when needed
    3. Handle passengers disembarkation
      • Check passport and supporting documents for disembarkation
      • Ensure passengers follow safe disembarkation practice
      • Assist passengers with special needs
    4.  Provide excellent service to passengers
      • Attend to passenger’s requests, enquiries and complaints
      • Record service standards and ensure service targets are met.
      • Monitor performance of contractors and report any shortcomings
    5.  Follow safety, housekeeping, security and health procedures
      • Conduct daily inspection to ensure overall cleanliness and safety at terminal
      • Monitor and report any non-conformances or incidents pertaining to safety, security and health regulations



  •  Minimum 'O' level qualification
  •  Able to perform 6 days shift work
  •  Knowledge and Hands on experience on Passenger Services 
  • Generally works in a Ferry/Cruise terminal environment but may occasionally be required to perform job duties outside of the typical terminal setting
  • Work Locations - Tanah Merah, Harbour Front, Pasir Panjang


Find us


1 Maritime Square
Singapore 099253


Apply now

Our hiring team shall contact you within short notice.

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